Help in an emergency

Choose what is happening. Tap the number to call. If you are unsure and imminent danger is possible, call 112.

Ambulance144

Medical emergency

Call nowPolice117

Violence or acute danger

Call nowTox Info Suisse145

Poisoning

Call nowFire brigade118

Fire

Call now

Not sure which emergency call is suitable?112

The general emergency call connects you with the relevant help.

In that order

You can do that now

01
Stay with the affected person if it is safe for you.
02
Call the appropriate number.
03
Say: Where are you? What happened? Who needs help?
04
Do not end the call until the emergency call center says so.

What applies to you?

Choose your situation

You will then see the appropriate path. The selection is not saved.

Child needs medical advice

The UKBB Kids Line offers advice around the clock. The costs are billed through your health insurance.

Call Kids Line

Psychological crisis in a child

Monday to Friday from 8 a.m. to 12 p.m. and 1 p.m. to 5 p.m.: UPK. Outside these times: UKBB. If there is immediate danger, always 144 or 117.

Call UPK

Child or young person would like to speak confidentially

147 is free and can be reached by telephone 24 hours a day. If there is immediate danger, you should not wait for a message.

Call 147

Further help

Advice for children and young people

Medical advice · 24 hours

UKBB Kids Line

Telephone medical advice for acute questions about children

Call+41 58 387 78 82 Open UKBB emergency information

Psychiatric help

UPK Polyclinic Children and Adolescents

Clarification and support for children and young people

Call+41 61 325 82 00 Open contact times

Kornhausgasse 7, Basel

Free and confidential

Advice 147

Help for children and young people – by telephone around the clock

Call147 Open chat, WhatsApp and email

Sources and topicalityWhere this information comes from

Emergency roomUniversity Children's Hospital of Basel · checked July 11, 2026 →Contacting children and young peopleUPK Basel · checked July 11, 2026 →Advice 147Pro Juventute · checked July 11, 2026 →

Open Knowledge summarizes official information in an understandable manner. In case of differences, the linked official source applies.